Message still matters more than method…or math

April 1, 2009 · 4 Comments

badtweeting1Image by JP Holecka

I read this post by JP Holecka of POWERSHiFTER Media in Vancouver about the follies of assuming that having a lot of new media “friends,” followers on Twitter, in particular, means a brand is somehow succeeding in creating a positive image in the minds of the masses.

“If you gather up a ton of Twitter followers and have nothing relevant to say. Your brand will become dull and tiresome quickly and the giant swath numbers your brand has worked hard to get will have zero value.”

No matter how you look at it, new media + lotsa followers ≠ mission accomplished !

In fact, lack of well-developed messaging strategy and openness to two-way symmetrical communication can ultimately make all those followers your worst nightmare. What could be worse than directly and personally pissing off several thousand people who used to be your biggest fans?

Holecka says your content, specifically on Twitter, should “be engaging, insightful, helpful and maybe even carry a narrative.”

So, matter how sexy a new online tool may seem, it is not a strategy apart from your strategic implementation of it–and getting as many followers as possible doesn’t count as strategy! Know what you want to accomplish through your chosen media– and then, carry it out with personality and benefit the people who do choose to engage with you.

Categories: PR Connections

4 responses so far ↓

  • Cara Mitchell // April 2, 2009 at 7:06 pm | Reply

    Tiffany, it is so funny that even though you are not in our PR class this year, you are right on target with what we are discussing in class with this post! lol. Yesterday in class we talked about using Twitter as a PR tool. We discussed how to decide if an organization should be on Twitter, and all about the importance of goals, strategy, objectives and tactics. You’re exactly on track with what we learned about: a lack of strategy in an online presence can hurt much more than help. Great post!

    • tiffanysellers // April 2, 2009 at 7:59 pm | Reply

      Glad to know I’m not falling too far behind! ha :) What have y’all determined to be good criteria for an organization being a good candidate for Twitter usage versus being a bad candidate? Have you discussed any particular examples?

  • Comment on “Message still matters more than method…or math” by Tiffany Sellers « Cara Mitchell // April 2, 2009 at 9:28 pm | Reply

    [...] by Tiffany Sellers Filed under: Blog Comments — by caramitchell @ 4:28 pm I comment on “Message still matters more than method…or math” by Tiffany Sellers. Even [...]

  • Making it Matter « PR Thoughts and Insights // April 6, 2009 at 2:27 pm | Reply

    [...] media. Two blogs that have caught my attention when contemplating this question are posted by Tiffany Sellers and Brains on Fire. Tiffany addresses the issue of accumulating too many friends, followers, and [...]

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